For international shipments (we ship our jewellery from Poland), Cash on Delivery is very expensive, so we do not offer it. But don't worry – our accepted payment methods (such as credit cards or PayPal) include buyer protection, so your money is safe.

We currently ship within the European Union and to the United States. However, we do not exclude the possibility of shipping to other countries. Please email us at eshop@falconegallery.eu with the country you'd like us to ship to. We will check any formal restrictions and delivery costs and let you know what we can offer.

We are gradually rolling out the option to collect orders at DHL pickup points (DHL Pickup Point / Parcelshop) in more countries, so it is not yet available everywhere. If this option is available for your country, it will appear automatically in the cart and during checkout. If you don't see it, it means we haven't enabled it in your location yet. Please email us at eshop@falconegallery.eu – provided DHL offers this service in your country, we will do our best to make it available for you.

Yes, we’re happy to confirm that we’ve reinstated shipping to the United States!

All orders are shipped with the help of our logistics partner and delivered within the USA by USPS or UPS. Delivery is handled in the DDP (Delivered Duties Paid) system – this means that all customs duties are calculated and paid by the carrier in advance, so there are no additional charges at delivery.

Customs fees will be clearly shown at checkout, and the total price you see before placing the order is the final amount you’ll pay.

Estimated delivery time is between 7 and 12 business days, depending on your location.

For customers in the European Union, all prices displayed in the shop are final and tax-inclusive – you won’t pay anything extra upon delivery.

For customers in the United States, the prices shown in the shop do not include customs duties. However, all applicable customs fees are clearly displayed in the checkout summary, and are collected and paid in advance by our logistics partner as part of the DDP (Delivered Duties Paid) system.

This means you will not be asked to pay anything extra when your order is delivered.

These customs charges became necessary after the United States government suspended the "de minimis" exemption for orders under $800, requiring all imports to be fully cleared through customs.

A large part of our collection consists of unique products, made in a single copy. After they are sold, we remove them from the shop after some time to keep our offer clear and to avoid leaving items that can no longer be purchased anyway. Such sold products usually do not return to the shop in the same form. However, if there is something specific you have your heart set on, write to us at eshop@falconegallery.eu and tell us which product you mean. We will check whether we can prepare something similar for you as a custom order, although with handmade work it will never be an identical piece. It's also worth checking our new arrivals and following us on social media, where we regularly show our current offer.

Please email us at eshop@falconegallery.eu describing exactly what you would like to change and in which product. We will review your request and let you know what we can offer.

We will be happy to review your idea and let you know if we can do it :) Please email us at eshop@falconegallery.eu describing your idea in detail. We'll get back to you with what we can offer.

Please email us at eshop@falconegallery.eu specifying which product you mean and the earwire type you prefer. We will try to offer something that meets your expectations.

Our product descriptions always include information about the materials used. If you are allergic to materials we use (for example silver, which we often use for earring earwires), unfortunately the product may cause an allergic reaction.

Our products are made by hand, in small quantities, so classic wholesale is rather limited in our case. However, if you are interested in cooperation and buying a larger number of our available models, we will be happy to try to work something out together. Write to us at eshop@falconegallery.eu and describe the details (which models you are interested in and in what quantities), and we will do our best to prepare a proposal for you.

We don't (yet :) ) have a physical shop. We are a small business and for now we only sell online.

All orders are packed in elegant boxes with our logo, making them suitable as gift packaging. You can find more information here: How We Ship Our Jewellery

All our products are covered by statutory warranty (legal guarantee). You can find more details in our Terms of Service (section 6) here: Terms of Service. If you discover any defect in our product, please describe it in detail in an email to eshop@falconegallery.eu. We'll do everything we can to resolve the issue.